Terms of service

Your account and authority

You must have authority to act for the business you register. Provide accurate information, protect your credentials and invite only authorised team members. Each person should use their own account. Contact support promptly if you suspect unauthorised access. Store owners control team permissions and are responsible for reviewing them.

Service scope

Features labelled as planned, preview or coming soon are not available services or promises of a release date. The pilot may change as it is tested. Do not rely on it to process live customer orders or payments until those functions have been enabled and their requirements communicated. No conversion rate, sales result or uptime guarantee is offered for this pilot.

Seller responsibilities

You remain the seller of your products. You are responsible for product legality, food safety, ingredients and allergen information, claims, labelling, pricing, taxes, fulfilment, customer support and your customers' refund rights. Before selling, publish accurate business details and applicable shipping, cancellation, refund and privacy policies.

Discounts, stock claims and deadlines must be genuine. Do not use false countdowns, fake reviews or misleading claims. Any contest or giveaway must have lawful eligibility rules and clear terms. KlikLaku does not authorise promotions prohibited by law, advertising platforms, payment providers or couriers.

Content and integrations

You retain ownership of your content and grant us permission to host and process it to provide the service. You must have the necessary rights and permissions for uploaded content and personal data. Third-party services require their own accounts, permissions and terms. Planned integrations are subject to vendor availability and approval.

Acceptable use and suspension

Do not use KlikLaku for unlawful products, fraud, spam, infringement, unauthorised data collection, credential sharing or attempts to access another store. We may restrict access to investigate a security incident, protect others, meet legal requirements or address a material breach. We will provide a reason and an opportunity to resolve issues where appropriate and lawful. You can contact support to request a review.

Fees, cancellation and data

No subscription payment is collected by the current pilot. Future paid plans must display their price, billing cycle and cancellation or refund terms before purchase; publishing these pilot terms does not authorise a future charge. See our cancellation and refund policy for the current position.

You can request account closure and a data export through support. We verify authority before processing requests and apply the privacy notice's retention rules. Store owners should coordinate team access and any outstanding obligations before closure.

Responsibility and disputes

We operate the service with reasonable care. We cannot guarantee that a pilot will be uninterrupted or error-free. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. Contact support first to seek a practical resolution. Malaysian law applies, subject to any mandatory rights that apply to you.

Material changes will be published with a new version and communicated where appropriate before they take effect. These terms do not replace a seller's contract with their own customers.